Privacy Policy
Effective Date: June 17, 2026
At Willowbrook Hospice (“Willowbrook,” “we,” “our,” or “us”), we are committed to protecting your privacy and safeguarding the information you share with us. This Privacy Policy explains how we collect, use, disclose, and protect information obtained through our website, https://www.willowbrookhospice.com, and related online services.
Willowbrook provides hospice and palliative care services throughout Georgia, with a focus on compassionate, patient-centered care.
Information We Collect
Information You Provide to Us
We may collect information that you voluntarily provide, including:
- Name
- Phone number
- Email address
- Mailing address
- Patient referral information
- Information submitted through contact forms
- Employment application information
- Other information you choose to provide
Information Collected Automatically
When you visit our website, we may automatically collect certain information, including:
- IP address
- Browser type and version
- Device information
- Pages visited
- Time spent on pages
- Referring websites
- Website usage data through cookies and analytics tools
How We Use Your Information
We may use information we collect to:
- Respond to inquiries and requests
- Process patient referrals
- Communicate with patients, families, caregivers, and healthcare professionals
- Improve our website and services
- Analyze website performance and user experience
- Provide customer support
- Recruit and evaluate job applicants
- Comply with legal and regulatory obligations
- Protect the security and integrity of our website
HIPAA and Protected Health Information
As a healthcare provider, Willowbrook complies with the requirements of the Health Insurance Portability and Accountability Act (HIPAA).
Information submitted through website contact forms should not include sensitive medical information unless specifically requested and transmitted through secure channels. Any Protected Health Information (PHI) received and maintained by Willowbrook as part of healthcare services is governed by our Notice of Privacy Practices and applicable healthcare privacy laws.
Cookies and Tracking Technologies
Our website may use cookies and similar technologies to:
- Improve website functionality
- Understand visitor behavior
- Measure website traffic
- Enhance user experience
You may choose to disable cookies through your browser settings; however, some features of the website may not function properly.
How We Share Information
We do not sell personal information.
We may share information with:
- Healthcare providers involved in patient care
- Service providers who assist with website operations, hosting, analytics, and communications
- Regulatory agencies as required by law
- Law enforcement or government authorities when legally required
- Successor organizations in the event of a merger, acquisition, or business transfer
All third-party service providers are expected to maintain appropriate safeguards for personal information.
Data Security
We implement reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, disclosure, alteration, or destruction.
While we strive to protect your information, no method of internet transmission or electronic storage is completely secure, and we cannot guarantee absolute security.
Third-Party Websites
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of external websites. We encourage you to review the privacy policies of any third-party sites you visit.
Children’s Privacy
Our website is not directed to children under the age of 13, and we do not knowingly collect personal information from children through our website.
Your Privacy Rights
Depending on your state of residence, you may have rights regarding your personal information, including the right to:
- Access personal information we maintain about you
- Request correction of inaccurate information
- Request deletion of certain personal information
- Request information about how your data is used
To exercise these rights, please contact us using the information below.
Retention of Information
We retain personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated Effective Date. Continued use of our website after changes are posted constitutes acceptance of the revised policy.
Contact Us
If you have questions about this Privacy Policy or our privacy practices, please contact:
Willowbrook Hospice
162 W. Main Street, Suite 306
Cartersville, GA 30120
Phone: (470) 315-4728
Website: Willowbrook Hospice